Frequently Asked Questions

goldenticket-lotto.com is Australia's government-licensed lottery operator with over 30 years of experience. We provide secure, transparent, and fair lottery experiences exclusively - we are NOT a casino and do not offer any casino games or gambling services.

Yes, we are fully licensed and regulated by Australian gaming authorities including the Victorian Commission for Gambling and Liquor Regulation (VCGLR). Our license is regularly audited and renewed to ensure compliance with all regulatory requirements.

Participation is restricted to adults aged 18 and over in accordance with Australian law. All participants must complete age verification and identity verification procedures before playing.

Prizes up to $1,000 are automatically credited to your account. For larger prizes, our customer service team will contact you within 24 hours to guide you through the claiming process. All prize claims require identity verification.

The odds of winning vary by prize tier. Please note that lottery odds are generally low, and you should never expect to win or rely on lottery participation as a source of income. Play only for entertainment purposes.

Yes, we implement responsible gaming limits to protect our players. You can set daily, weekly, and monthly spending limits on your account. For more information about responsible gaming tools and limits, please visit our Responsible Gaming page.

We require government-issued photo ID and proof of address for all accounts. This verification process ensures compliance with Australian anti-money laundering laws and helps protect against fraud and underage participation.

Yes, we use bank-level 256-bit SSL encryption and are PCI DSS compliant. Your personal and financial information is protected with the highest security standards. For more details, visit our Security page.

If you're experiencing gambling-related problems, help is available. Contact Gambling Help Online at 1800 858 858 (24/7) or visit our Responsible Gaming page for comprehensive support resources and self-exclusion options.

Yes, we provide self-exclusion tools that allow you to temporarily or permanently exclude yourself from playing. Contact our customer support team or visit our Responsible Gaming page for more information.